Hirer Agreement HIRER AGREEMENT The spaces at Theatre Deli are run with the aim of creating a diverse artistic community. Our hire policy exists to ensure that the inhabitants of the spaces work in a safe and comfortable environment. We therefore require all hirers of the space to read and ensure they adhere to the following. By confirming your booking at Theatre Deli Broadgate, you agree to adhere to the following hirer policy. Within this policy the term ‘users’ refers to all hirers and their guests. Hirers are responsible for ensuring that they and all guests in their group are aware of the appropriate terms of this agreement and are responsible for the conduct of all guests in their group during their booking. Elements of this agreement added since the Covid-19 lockdown are in bold. ACCESS Please note our opening times have changed to align with the government's easing of lockdown restrictions we will therefore be operating the following opening times: From 12th April: Monday - Saturday 10am - 6pm From 17th April: Monday - Thursday 10am - 10pm Friday & Saturday 10am - 6pm Please note we will be closed on Sundays for the foreseeable future. Studios users are not permitted to enter the 1st floor studios BEFORE 9.45am due to fire regulations. Due to new health and safety measures and to ensure as safe an environment as possible we ask that you not arrive earlier than 10 mins prior to your scheduled booking, as to limit the number of people in the building. It is important that your session finishes on time as others may be using the room after you. We close promptly at 10pm - please end your session with enough time to leave the studios at this time. We reserve the right to interrupt you to give notice of studios closing. When rehearsing late in the evening, users must leave the premises quietly, and respect our neighbours. We have implemented a one-way system for entering and exiting the building. All users must enter the building via its main reception opposite Farmer J’s on Whitecross Place. Once inside please follow the one way system up to the studios on the 1st floor. Exit is via the central lifts through the double-doors in the hallway, between the toilets. Everyone who enters Theatre Deli must scan our QR code or use the URL provided for contactless sign-in. This is part of our own fire safety policy and for track-and-trace purposes. The NHS app QR code is also at reception and is optional for our guests. We encourage hirers to read the accessibility guide and contact reception ahead of their booking if they or any guests in their groups have access requirements that will require adjustments, including access to lifts and accessible toilets on site. USING THE SPACE Your booking time includes set up and clear down. Please factor this in when booking. Please ensure you leave the space clean and tidy. Hoovers and cleaning materials are available for you to use should your space need cleaning after you have finished your session. We are limited in our staff and would appreciate help in keeping the studios tidy for other users. No items may be left in the room. We do not provide secure storage space for your rehearsal props and belongings, but do have lockers available for hire for small items - this involves a £5 cash deposit for a key for the entire locker, which is refundable on return of key. Lockers are £5 for a day or £30 for a week which must be paid for upfront and are non-refundable. Items must be removed and keys returned on the last day, or an additional fee will be charged. We can not guarantee storage of larger items in communal areas or studios and theses. We reserve the right to add additional charges for any over-run bookings in the space, early access with or without agreement, left items or unclean rooms/areas. Users must observe Theatre Deli signage and not wander around the building as it is very large and you may disturb other residents, or breach our health and safety requirements. No smoking is permitted in the building or any of the fire exits at any time, a smoking area is provided at the front of the building. Any damage to the space or mess left as a result of your use will be invoiced to users, and will include the time and labour required to restore the space. Noise: Deli Studios are a 'meanwhile use space' and so not purpose built rehearsal rooms. Due to this, we can only offer 2 studios for music/musical instruments/singing/recorded sound (Studio 1 (Dance Studio) or the Boardroom) and will charge at the usual rate of these. If music/instruments/singing/recorded sound is used in any other studios and proves disturbing to others, we reserve the right to ask for this to be turned down or off. The rehearsal spaces in the building are often close together; please show courtesy to others in the premises by keeping noise to an acceptable level. Please make sure that you keep noise to a non-intrusive level after 8pm. COVID-SECURE POLICIES The majority of furniture has been removed from our communal areas to create as much space as possible in order to support social distancing. Groups should refrain from gathering in communal areas where possible and all users should proceed directly to studios at the commencement of bookings and leave promptly after their hire concludes. To limit the risk of contraction, we require all users to bring only the absolute essentials with them. No food or drink, except water in plastic containers are permitted in the studios. To help maintain as safe an environment as possible and to limit the risk of cross contamination we have removed all kitchen facilities located next to our studios. These areas are now only available for handwashing or filling up water bottles. To support social distancing we have reduced the maximum capacity of people for each studio, the new capacities are listed below - if booking please ensure the studio you request is suitable for the number of people in your group. Board Room: Max 12 people Studio 1: Max 12 people Studio 2: Max 10 people Studio 3: Max 10 people Studio 4: Max 8 people Studio 5: Max 15 people Studio 6: Max 10 people Studio 7: Max 12 people Studio 8: Max 15 people Studio 9: Max 20 people Confirming your booking means you agree to adhere to the above capacities. Should you arrive and your booking does not comply we reserve the right to prohibit you from entering the space, and to cancel your booking. Please wear a face covering on your arrival. We require the wearing of face coverings at any time whilst in our communal areas, including reception, corridors, and toilets. Face coverings are not required within studios (Please note if you are attending a class, the organisers may have their own policies regarding this, please check directly with them). We require all activity within our studios to adhere to government guidelines on social distancing. All hirers are responsible for their activity within studios. We reserve the right to request sight of risk assessments to ensure that the safety of activity is being considered, but Theatre Deli will not be responsible for warranting the suitability or sufficiency of hirer’s activities or precautions. Theatre Deli staff will be responsible for sanitising touch points, hard surfaces and furniture used within studios. Hirers must alert reception staff to any additional potential transmission sites created due to their activity. BOOKING CONFIRMATION Payment of 50% of the total must be made 24 hours of receiving an invoice from us in order to secure the booking. The full amount must be paid on the last day of your booking. We can only process bookings on the hour. CANCELLATION & AMENDMENT POLICY If your booking was made prior to 1st October (e.g. the booking was created before October 2020) and you need to cancel or amend your booking, notice must be given 48 hours ahead of the booking in writing to [email protected], or you are liable to pay the full invoice. If your booking was made on or after 1st October 2020 our cancellation policy is: For short-term bookings: Cancellations and amendments up to ONE WEEK before the start of the booking will be eligible for a full refund. Cancellations and amendments from one week up to 48 HOURS before the start of the booking will not be eligible for a refund of their deposit, but will not be liable for the balance on the booking invoice. Cancellations and amendments less than 48 HOURS before the start of the booking will not be eligible for a refund and will be liable for the full amount on the booking invoice. Bookings that are eligible for long-term discounts, i.e. any booking of at least 4 days per week, 8 hours per day, for at least one week: Cancellations and amendments up to ONE MONTH before the start of the booking will be eligible for a full refund. Cancellations and amendments from one month up to ONE WEEK before the start of the booking will not be eligible for a refund of their deposit, but will not be liable for the balance on the booking invoice. Cancellations and amendments less than 48 HOURS before the start of the booking will not be eligible for a refund and will be liable for the full amount on the booking invoice. Cancellations relating to changes to lockdown laws or government guidance: If all or part of a booking cannot go ahead because Theatre Deli has had to close its studios due to changes to lockdown laws or government guidance, Theatre Deli will consider the hirer agreement to be “frustrated”*, and will offer credit for future bookings or a full or partial refund, upon request, for the affected period. If your booking can go ahead but due to changes to lockdown laws or government guidance, the show, performance, or activity that relates to your booking cannot go ahead, Theatre Deli will offer credit for future bookings or a full or partial refund, upon request, for the affected period of the booking. In order to claim this credit, you must have provided Theatre Deli with the name, date, and venue of the show, performance, or activity to which the booking relates at the time of booking. You must also, at the time of cancellation, provide evidence that the show, performance, or activity can not go ahead due to changes to lockdown laws or government guidance. *Please see the government’s guidance statement on “COVID-19, consumer contracts, cancellation and refunds” here.